How can we help?

General Information

• Welcome to Club OS!
• Club OS Glossary
• User Search Overview
• Club OS from 10,000 Feet
• User Roles

I am an Employee at a Gym

• Club OS Basics

I am a Member

• How Do I Cancel My Membership?
• What Do I Do If I Never Received My Club OS Login Credentials?
• How Do I Change My Username?
• Where Are My Perkville Points?
• How Do I Refer Friends and Family?

I am an Employee at a Studio

• Club OS Studio Basics
• Club OS Studio: Prospect & Client Workflow
• Studio Follow-Up Status Definitions

Troubleshooting

• How Do I Retrieve My Forgotten Username or Password?
• How Does the Help Button Work?
• How Do I Clear My Cache? [iPad]
• How Do I Take a Screenshot?