Product Updates - May 20th, 2021 – Club OS Help Center

Analytics Improvements

Based on user feedback, we have updated the Sales Performance dashboard to include new global filters and a button to apply the filters across all tabs. This will prevent users from having to reapply filters when navigating between dashboards. Additional tab-specific filters can be found on the individual dashboard tab.
The booking source filter will now include values of True and False when events have been made with that as the booking source value.
The label for ‘Average New Membership Monthly Payment’ has been updated to 'Average New Membership Recurring Payment' to be more consistent with the data being reported.
Corrected an issue that was causing a discrepancy in the DGW % shown on the leaderboard.
Addressed an issue that was causing delays in the loading time of the dashboard data. The last updated date and time is now visible on the top of the dashboards.
The ‘Lead - Remarketing’ follow-up status will now be mapped in the table data within Sales Performance Analytics.
Corrected an issue that was causing a discrepancy in the number of ‘Sent’ and ‘Delivered’ messages in SMS campaign dashboard results when compared to the supporting data.
The ‘Converted’ tile in the Text Campaign results dashboard will now reflect the total number of unique conversions based on the unique number of recipients to which the campaign/s were delivered.

Updated the online booking link to improve deliverability via SMS. All existing links and embedded forms will continue to work as expected.
Corrected an issue that was causing duplicates to be created when an accent or tilde was present in the customers name.
Addressed an issue that was preventing some guests from being able to successfully complete the waiver when it was shared via email or SMS.
Corrected an issue that was preventing users from being successfully looked up by phone number when using the VIP Guest lookup on the digital guest waiver.
Addressed an issue that was preventing some staff members from appearing in the online booking links dropdown for the club location.
Corrected an issue that was preventing some Zapier users with access to multiple clubs or locations from being able to successfully look up users using the ‘Find Prospect’ zap.
Addressed an issue that was preventing PT discounts from being able to be disabled on the first attempt.
Clubs without Studio statuses enabled will no longer see a Studio status in the follow-up window for a customer.
The calculated recipients for automatic email campaigns will now reflect the number of recipients that would receive the campaign the following day and match the recipient preview.
When an invalid phone number exists on a user, the PUT response in API v3 will now be consistent with the results returned in a GET request.