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By overriding a follow-up action, an employee suspends a Prospect or Member’s follow-up contact until a specified date. Often, this occurs after an employee happens to make contact with the Prospect or Members outside of the club’s set follow-up schedule. However, due to a follow-up’s value, not every employee is allowed to perform an override.

Arranged, below, are the lists of staff positions that possess the authority to override either a Membership or PT Follow-Up, respectively.

Membership Follow-Up

• Club Admins
• Location Managers
• Assigned Membership Follow-Up Employees
• Front Desk
       -This occurs only in cases where Front Desk staff can access the Prospect’s account.

PT Follow-Up

• Club Admins
• Location Managers
• Assigned PT Follow-Up Employees
• Assigned Trainers
• Front Desk
         -This occurs only in cases where Front Desk staff can access the Member’s account.