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How Can I Allow Duplicate Accounts for Multiple Locations?


Club OS now offers its clubs the opportunity to allow or deny a customer’s ability to open duplicate accounts at additional club locations. These three permissions grant clubs the ability to customize the amount of power that a Prospect, Inactive Member, or Active Member ought to have in choosing where to work out. To set these permissions, please contact Club OS’ Customer Success Team at

Duplicate Basics

An account is deemed a ‘duplicate’ when it contains the identical name and contact info (phone and/or email) as another club account.

Duplicate accounts do not sync. Each duplicate account exists apart from its predecessor. Therefore, staff cannot transfer packages/data between the two accounts. If the Prospect opts to purchase either a membership or package from their additional club, that purchase is a wholly new agreement. Furthermore, by initiating their new account, the Prospect will now inhabit two locations’ follow-up schedules simultaneously.

Note: Regardless of whether duplicate accounts between locations is allowed or denied, re-submitting identical info to a single location will never result in the creation of a duplicate account.

The Permissions

1) ‘Create Duplicate Prospect if Matching Prospect Exists at Different Location

     Allows/Denies a Prospect’s ability to possess two identical accounts at two locations

     Example: A Prospect visiting multiple locations in search of which club site works best for

2) ‘Create Duplicate Prospect if Matching Inactive Member Exists at Different Location

    Allows/Denies an Inactive Member’s ability to possess two (non-identical) accounts at two
    locations simultaneously. (Though the contact info is identical, the member status is not.)

    Example: An Inactive Member finding restored interest in attending a location that
    complements their unique tastes/needs.

3) ‘Create Duplicate Prospect if Matching Active Member Exists at Different Location’

    Allows/Denies a Member’s ability to possess two (non-identical) accounts at two locations
    Simultaneously. (Though the contact info is identical, the member status is not.)

    Example: A Member visiting a second location while vacationing in a new city.

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