The Guest Log Report provides data on club tours that occurred during a selected date range. 

Sample Guest Log Report

Guest Log Report Fields

• Location: The location at which the Prospect’s tour was administered.
  
• Location ID: This is the ID assigned to the location by its billing provider.
  
• Tour Date
  
• Name: The name of the Prospect on the tour.
  
• Phone: The phone number of the Prospect.
  
• Email: The email address of the Prospect.
  
• Source: Marketing Source - how the Prospect found out about the club (such as Referral, Direct Mail, Social Media, etc.)
  
• Visit Type: This data will appear as either ‘Appt’ (first-time visitors) or ‘BB Appt’ (Be Back, for returning visitors who have not yet purchased a membership).
  
• Waiver Date: The date and time the Prospect's Digital Guest Waiver was submitted.
  
• Tour Person: The staff member who administered the Prospect’s club tour.
  
• Salesperson: The staff member assigned to the Prospect’s membership follow-up.
  
• Joined?: Displays a Y/N to indicate whether or not the Prospect’s tour resulted in a membership purchase.
  
• Membership: Membership type, if purchased.
  
• Billing Status: The new Member’s most recent membership billing status.
  
• Billing Status Date: The date and time in which the new Member’s most recent billing status was acquired.
  
• EFT Amount: The monthly cost that the new Member has agreed to pay toward their membership via electronic transfer.
  
• Down Payment: The upfront cost that the new Member paid toward their membership.
  
• Referrals: The number of individuals who were referred by the Prospect/Member.
  
• Booked By: The staff member who scheduled the tour.
  
• Employer: The Prospect/Member’s place of work (useful if your club tracks referrals from certain companies).
  Note: Clubs who use Genesis as a billing provider will see this column as 'Guest Source'.
  
• Note: Any notes that were entered in the Digital Guest Waiver.
  
• User External Billing ID: This is used by the club’s billing provider.
• Origin: The origin of the prospect/member

Guest Log Report Color Coding

White, red, and blue color coding indicates the status of the Digital Guest Waiver (DGW) for each tour.

White: The Prospect submitted their DGW within an hour before or after the tour’s start time. (Example: A Prospect whose tour was scheduled for 2:00 PM submitted their DGW between 1:00 PM and 2:59 PM.)

Red: The Prospect submitted their DGW over an hour before or after the tour's start time. (Example: A Prospect whose tour was scheduled for 2:00 PM submitted their DGW at 11:39 AM.)

Blue: The Prospect did not submit their Digital Guest Waiver.

Learn more about accessing, filtering, and scheduling reports.